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Tuesday, July 17, 2018
Policies / Warranty / Legal

Warranty, Warnings, & Legal

The following information represents the policies of Alohma LLC (Alohma). If you have experience contrary to Alohma's policies, please promptly notify a manager or email us at


All guests must be of legal purchasing age for the state they live in.  By purchasing products from Alohma you certify and agree that you are over 18 years of age and that products purchased from Alohma are to be used solely by persons over the age of 18, or age of use in your sate. 


Products sold and/or available at Alohma are not intended to treat, diagnose, prevent, or cure any disease or addiction. Alohma does not market its products as smoking cessation products, nor does Alohma provide any guarantee that its products aid in smoking cessation.

Products sold at Alohma may or may not be safe for human consumption. Alohma does not make any guarantees related to the health consequences of using electronic cigarettes and/or related products. By purchasing products from Alohma, you agree said products could have negative health consequences and you assume this risk in using said products.

Products sold by Alohma are not regulated by the FDA or any other federal regulatory agency. If you have questions about the health effects of electronic cigarettes, please consult with a medical professional.


You assume all liability for failing to properly use the products purchased from Alohma. Alohma, is not liable for any personal and/or property damage, illness, injury or financial loss caused by the use or nonuse of the products purchased from Alohma.


When you purchase any hardware (batteries, chargers), Alohma warranties that said hardware will operate as intended for at least 15 days from the date of purchase (varies by product and can be up to one year). If you believe the hardware you purchased could be defective or you have experienced a premature failure, you must contact Alohma within the warranty period in order to be eligible to receive a replacement product. This warranty is void if Alohma has a reasonable belief that the alleged problem was caused by damage, misuse, abuse, negligence, or the products were modified or repaired subsequent to being sold by Alohma, even if Alohma performed the repairs. If you experience problems outside of the warranty period, Alohma does offer repair services.

Consumable products including, but not limited to, juice (also commonly known as e-juice or liquids), tanks, cartridges, cartomizers, drip tips, wicks, and do-it-yourself parts are not returnable. Consumable products include a limited “dead on arrival” warranty whereby the consumer must notify Alohma of the defect within the first 72 hours after purchase and then Alohma will replace any defective consumable product with the same or similar product so long as Alohma maintains a reasonable belief that the alleged defect was not caused by consumer damage, misuse, abuse, or negligence.

There will be a 25% restocking fee for all returns or exchanges on opened and/or used merchandise that is being returned for non manufacture defect reasons.

Alohma recommends you test all products immediately upon purchase.


By purchasing products from Alohma you agree that you are responsible for proper use of all products. Before using products purchased from Alohma it is your responsibility to understand how to properly use the products you have purchased. The following instructions apply generally; however, it is your responsibility to consult Alohma to ensure the products you have purchased do not require additional instructions.

JUICES are intended to be vaporized by an electronic cigarette. Juices are liquids that typically contain a combination of propylene glycol, vegetable glycerin, flavoring, and nicotine. Do not consume or ingest these products in their liquid form. Do not apply these products onto the skin.

BATTERIES are intended to provide power to vaporizing attachments.

All batteries, whether external or built-in, have the inherent risk of fire, explosion, smoke, burning, over-heating, and more. Even if treated properly, batteries can have these problems. For external or removable batteries, discard and replace any battery immediately upon damage to the external layer.

Insert the battery gently and properly so that the positive and negative ends match the corresponding markers on the charger. When external batteries are removed from devices, always store them in a battery case that prevents the battery from contacting other objects.

Do not overcharge the battery such as by leaving a battery on a charger for an extended period of time. Do not leave a battery unattended while charging. Do not expose the battery to heat or humidity. Do not puncture, break, or damage the battery.


Tanks are intended to hold liquids that an electronic cigarette will vaporize. 

Tanks may break or leak even if properly used

Staining of clothing or upholstery may occur in the event of a leak. Warm water and soap usually removes the stains.

Tanks can overheat with excessive use and overheating increases the risk of leaks or damage to the tank.


Comments or reviews posted by visitors or customers of Alohma or associated websites including, but not limited to, Facebook, do not represent the opinion of Alohma or its employees or representatives.


Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Alohma, Copyright © 2013, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

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